A few weeks ago I was asked to speak at a conference to a group of retailers who wanted to learn about improving their Customer...

Have you ever gone to a store in hopes of getting help with a complex purchase? If so, you are like the other 100% of people on this...

Recently I had a phone conversation with a furniture store manager. He told me that he had 4 salespeople at his location. I asked if...

As we all feel the sluggish industry growth (only about 1.8% in the first quarter when compared to 2018) I am reminded of the need to...

A few months ago my wife and I were doing some grocery shopping. We were looking for Quinoa and couldn’t find it anywhere. Quinoa isn’t...

The more I talk with furniture retailers across the United States, the more I realize there is a universal reason salespeople don’t close...